Customer Service
Privacy
Reptile Solutions is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to reptilesolutions@hotmail.com with "Unsubscribe Me" as the subject line. Reptile Solutions does not sell, trade or rent your personal information to others.
Shipping
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Please allow 6 to 10 days for processing and shipping on all orders.
Returns
- Returns on supplies are issued by request up to 10 days after receiving the items. Please call before shipping any items back. Shipping & handling is not refundable. A 10% restocking fee will be charged.
- Items can not be returned without original packaging. We must receive any defective items first before we can replace them.
- Books are not returnable for any reason, no exceptions.
- If it has been longer than 10 days since you received your products, please contact the manufacturer with any malfunctions, or warranty issues. We do not accept returns past 10 days.
- Any used items may not be returned for any reason. We must be able to re-sell any returned items that are in normal working condition.
