FAQs

How can I contact Reptile Solutions?

You can call us at 270-212-0207 or email us at reptilesolutions@hotmail.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

After you place your order it is shipped within three business days.  We strive to fulfill orders as fast as possible and all orders are shipped with tracking information.

How are products delivered to me?

Products are delivered via FedEx Home Delivery, USPS Priority Mail, and USPS Priority Mail International.

What is your refund or exchange policy?

We offer a three day money back guarantee.  Return shipping must be paid by the customer. 

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We respect your privacy.

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.

we accept mastercard, visa, amercian express, and discover